We want you to love what you ordered. If something isn’t right, here’s how we handle refunds and returns.
1. Eligibility for Returns
You can return an item within 14 days of receiving it if:
- It’s unworn and unwashed
- It’s in its original condition
- All tags and labels are still attached
Items showing signs of wear, stains, perfume, deodorant marks, or damage caused after delivery cannot be accepted.
2. Non-Returnable Items
For hygiene and safety, we cannot accept returns on:
- Underwear or bodysuits
- Socks
- Sale or clearance items
- Gift cards
3. How to Start a Return
Email us at hello@w.calfos.com with your order number and the item you’d like to return.
We’ll send you simple instructions and the return address.
Please note: customers are responsible for return shipping costs unless we made a mistake with your order.
4. Refunds
Once we receive and inspect your item, we’ll issue your refund to your original payment method.
Refunds usually show within 5–10 business days, depending on your bank.
Shipping fees are non-refundable.
5. Exchanges
If you need a different size or colour, place a new order once your refund is processed.
As a small business, this helps us keep stock organised and speeds things up for you.
6. Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, email us within 48 hours of delivery.
Send photos and your order number, and we’ll fix it quickly at no cost to you.
7. Late or Missing Refunds
If a refund hasn’t appeared, check with your bank or card provider.
If there’s still an issue, message us and we’ll look into it.
8. Small Business Notice
We’re a small brand, and every return affects our production and inventory.
We take care to check every item before it leaves us, and we appreciate your patience as we process returns manually.